FREQUENTLY ASKED QUESTIONS

 

CAN I USE MY ZUMBA BUNDLE/STRONG NATION PASS FOR THE ON-DEMAND CLASSES?

Please note that class bundles/passes are available and valid for LIVESTREAM classes only, hosted on Zoom.

The on demand classes are an Add-on option and they give you the chance to do extra classes at your own time, on top of the regular LIVE classes. To see the on demand classes timetable, simply hover over Fitness Classes and click on Classes on Demand from the drop down menu.

I MISSED MY LIVE CLASS, CAN I DO AN ON DEMAND CLASS INSTEAD TO MAKE UP FOR IT?

Given that you had booked the live class you missed, sure, you can. Please note, the only time an on demand class can be swapped for/used instead of a Live class is when you BOOKED your Live class, but due to an emergency or last minute reasons you were unable to attend. In this case, the on demand classes can work as a back-up option so you know that at least you can still get your Zumba or Strong fix in another day at your own convenience. To gain access to the on demand class when you missed your live session, please contact Giada.

MY ZUMBA BUNDLE/STRONG NATION PASS HAS EXPIRED BUT I STILL HAVE ONE CLASS LEFT. CAN I GAIN ACCESS TO AN ON DEMAND CLASS TO MAKE UP FOR IT?

Unfortunately, in this case it will not be possible. Once the class pass has expired, unused classes cannot be carried over, transferred or swapped for on demand classes. Please, make sure you always check the dates before you buy a class pass and if you are unsure whether you will be able to attend them all or not, please opt for the Pay As You Go option. 

IT SAYS MY ZUMBA BUNDLE IS VALID FOR ONE MONTH BUT I CANNOT BOOK MY CLASS WHEN IT IS ON THE LAST DAY OF MY PASS VALIDITY?

Please note, the bundle has 1 month validity, meaning 30/31 days. If you buy your bundle on the 1st of March, it will say it is valid until the 1st of April, but it will likely let you book only until the 31st of March - included. 
To make sure you make the most of your class pass, please always double check the calendar and buy the bundle on the same day of the first class you can attend.

MY ZUMBA BUNDLE/STRONG NATION PASS HAS EXPIRED, BUT I HAVE NOT BEEN ABLE TO ATTEND ALL THE CLASSES. CAN IT BE EXTENDED?

Unfortunately not. Please note, as the current timetable stands, the Zumba Bundle gives you the opportunity to attend five classes (one of which is free) out of eight or nine, depending on when you buy it, and you have one month to use them. The STRONG NATION pass gives you access to all the four sessions hosted in one month. Please, if unsure, opt for the Pay As You Go option if this can be a better option.

WHAT IS A BLOCK BOOKING PASS?

The STRONG NATION class pass is a block booking type of pass, meaning it allows you to buy all four sessions available in one month at once, saving you some time on your next booking. Once you buy this pass, simply remember to book in the individual sessions week by week. 
Please note, this class pass has 1 month validity, so once it has expired, classes cannot be carried over or transferred or swapped for on demand classes. To make the most of the pass, always make sure that you double check the calendar first and that you buy it on the same day of the first class you can attend.

HOW DO ON DEMAND CLASSES WORK?

Zumba and STRONG NATION on demand classes are available to be booked/purchased for 24 hours, from 6am until 6am of the day after. Once you register/buy the class, you have 24 hours to use it - after those 24 hours the link will expire and you will no longer be able to access it.

Example: a Zumba On Demand is available on the 2nd of February. You can register/purchase the class from 6am on the 2nd of February until 6am on the 3rd of February and then you have 24 hours access to use it: let's say you registered/bought your class at 10am on the 2nd of February; you will then be able to do the class right away or at any time until 10am on the 3rd of February. 

HOW CAN I REGISTER/PURCHASE AN ON DEMAND CLASS?

Simply hover over Fitness Classes and select Classes on Demand. There you will be able to see all the classes available for that week - the timetable will be updated every week and classes will be available in different days; new classes will be added gradually.
Once you find the class you would like to attend, click on "Take me to class". A new website page will open. From there you will be able to register for class by clicking on "Join Class".
Let the fun begin!